cfw after-hour phone line
Citizen Survey

Help us meet your needs better! We need your feedback on how we are doing so far. Please fill out this short survey so that we can see what’s working, what needs work, and how our services are being used or where they could improve. 

Here’s a link to a short video of Councillor Edward R. Johnson explaining why it is so important to fill out this survey:

The link is at:

Check out details of the Huu-ay-aht First Nations Social Services Project – Safe, Healthy, and Connected, Bringing our Citizens Home – in this short documentary: Safe, Healthy and Connected: Bringing Huu-ay-aht Children Home

Meet Huu-ay-aht’s Family Support Team

Shannon Zimmerman – Director of Child and Family Wellness
Email: click here |Phone: 778-419-1013 |cell: 250-720-5797

Christine Pearson – Protection Support Worker
Email: click here | phone: 778-419-1013 | cell: 250-731-8378

Kerry-Ann Collinge – Protection Support Worker
Email: click here| phone: 778-419-1013 | cell: 250-735-6955

Rena Johnson – Clinical Counselor
Email: click here | phone: 778-419-1013 | cell: 250-735-4326

Amanda Krupek – Family Support Liaison
Email: click here | phone: 778-419-1013 | cell: 250-720-6146

Child and Family Wellness After-Hours Phone (250-731-6999)

Citizens, effective immediately, the Child and Family Wellness After-Hours Emergency phone will only be available for citizens who have had a call from Child Protection Services (i.e. MCFD/Usma or other Delegated Agencies) and are requiring support after hours.  Please call 250-731-6999 and leave a detailed message and a staff person will return your call as soon as possible.

For emotional or crisis support outside of regular office hours (Monday-Friday 8:30 am – 4:00 pm), please contact one of the following numbers:

Crisis Line Association of BC – 1-800-784-2433 or 1-800-SUICIDE (24 hours)

Mental Health Support Line: Call 310-6789 (no area code)

This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are there to listen and support you as well as refer you to community resources

Vancouver Island Crisis Line – 1-250-753-2495 (This toll-free number works only within the province of British Columbia. Out-of-province callers needing to reach the Crisis Line are invited to dial our office number at 1-250-753-2495 (long distance fees apply) and select Option 2 to be transferred to the Vancouver Island Crisis Line)

For persons living outside of Vancouver Island or BC, please contact a Crisis Line in your area. 

Please note that the after-hours phone will not be answered for non-child protection call.

First Nations Health Authority (FNHA)

Hope, Health, and Healing guide
A planning toolkit for First Nations and Aboriginal Communities to prevent and respond to suicide

Add a heading(2)

In the News

CBC special – In Care and In Crisis: Canada’s Indigenous Child Welfare Emergency

Huu-ay-aht First Nations: Huu-ay-aht calls for action from political leaders on child care crisis

Click here for the Report of Huu-ay-aht’s Social Services Panel

Grand Chief Ed John’s report: Indigenous Resilience, Connectedness and Reunification – From Root Causes to Root Solutions